✅ Refund Policy

 

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🔁 Returns

We offer a 30-day return policy. If you're not fully satisfied with your purchase, you may request a return within 30 days of receiving your item.

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unused, uninstalled, and in original packaging

• Accompanied by proof of purchase (order number or receipt)

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🚫 Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale

• Used products or those showing signs of installation or wear

• Products damaged due to improper use or installation

• Gift cards (if applicable)

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💸 Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original payment method within 5–10 business days.
Please note: original shipping charges (if any) are non-refundable.

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💬 How to Start a Return

To request a return, please contact our support team at:
📧 linda.snow@wonder.com
Include the following details:

• Order number

• Reason for return

• Product name

• Photos (if applicable)

Do not return any item without prior authorization — unauthorized returns may be rejected.

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🔄 Exchanges

We only replace items if they are defective or damaged. If you need to exchange your product for the same model, email us with your request and a photo of the issue.

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🚚 Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service and keeping your receipt.

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📦 Damaged or Faulty Products

If your item arrives defective or damaged, contact us within 7 days of delivery. We will arrange for a replacement or full refund at no additional cost to you.

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🕒 Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank account again

2. Contact your credit card provider

3. If issues persist, please contact us at linda.snow@wonder.com

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❓ Have Questions?

We’re here to help. Contact our customer service team:
📧 linda.snow@wonder.com
📞 +1 (267) 765-6120